01. Introduction & agreement

Welcome to BattleCredits ("we", "us", "our"). These Terms & Conditions ("Terms") govern your use of battlecredits.com, customer accounts, wallet features, digital gaming top-ups, purchases, order tracking, and related support.

By registering, adding funds, or placing an order, you agree to these Terms and the policies linked below. Please review the product description, amount, supported region, delivery method and any order-specific requirements before paying. If any term conflicts with a mandatory consumer protection, payment or other applicable law, that law prevails.

02. Eligibility & permitted use

Use BattleCredits only where doing so is lawful and permitted by your chosen game, app and payment provider. You must meet applicable minimum-age requirements or have any legally required parent or guardian consent.

Do not attempt to evade country restrictions, misuse another person's payment method, impersonate someone else or use the service for unlawful activity.

03. Account registration & security

Provide accurate and reachable account information, including an email address you can access for verification and account recovery. You are responsible for keeping credentials private, reviewing account activity and informing support promptly about suspected unauthorized access.

False identities, impersonation, disposable or temporary email addresses used to evade identity or security checks, duplicate accounts created to bypass restrictions, and attempts to manipulate our processes may result in verification requests or enforcement under Section 15. The use of a privacy-protective email service alone is not proof of misconduct.

04. Digital products & third-party publishers

Products may include PUBG/BGMI UC, Free Fire diamonds, TikTok coins, WePlay credits and other virtual items or gaming top-ups as offered on the website. Product names, quantities, supported regions and prices appear in the applicable listing or checkout and may change over time.

Virtual credits and in-game entitlements are governed by the relevant publisher's rules. Unless expressly stated otherwise, BattleCredits is an independent digital storefront and is not sponsored by or affiliated with those publishers. Never assume a purchase transfers ownership of a game's intellectual property.

05. Placing, reviewing & accepting orders

Before confirming payment, check the product, quantity, price, account or player UID, server, region and any disclosed requirements. A payment receipt shows that a transaction was submitted or processed; it does not by itself prove that credits reached the destination game or app account.

We may request reasonable verification, correct an obvious pricing error with notice, decline suspected fraudulent transactions, or contact you if information is incomplete. Check My Orders for the latest order status.

06. Payment methods & verification

Available payment methods depend on region and settings shown at checkout and may include wallet balance, payment gateways and supported QR or bank-transfer methods. A transaction may require independent payment verification before wallet credit or order processing.

Do not submit fabricated receipts, copied transaction references or misleading payment screenshots. Duplicate, failed or unauthorized charges can be reviewed under our Refund & Cancellation Policy and applicable payment-provider procedures.

07. BattleCredits wallet

The BattleCredits wallet is a website account balance for eligible purchases, not a bank account, cash deposit, interest-bearing product or transferable financial instrument. Wallet top-ups are generally intended for spending within BattleCredits and ordinarily cannot be voluntarily withdrawn once properly credited, subject to payment errors, legal obligations and the Refund Policy.

Wallet balances may reflect approved payments, eligible support credits, adjustments, order deductions and reversals of invalid or duplicated transactions. We may temporarily hold disputed transactions while they are verified. Any changes to existing wallet features must be implemented separately; these Terms do not automatically change how the wallet works.

08. Order statuses & digital delivery

Order statuses may include Pending, Processing, Completed, Limit Restricted, Show Card Not Activated and ID Freezed, depending on the service and account circumstances. Delays can occur because of verification, publisher systems, outages, incorrect details, or account restrictions.

"Completed" is the platform's processing status; if the expected credits are not actually available to the customer, you may request a delivery investigation. We will check the available order and fulfilment evidence and correct an eligible platform-side issue. We do not guarantee instant or uninterrupted delivery.

09. Limit Restriction / Resolve Limit

Some orders may display Limit Restricted or Resolve Limit where a game, app, account or fulfilment process indicates a limit. Where a verified restriction requires a larger eligible pack or a higher purchase threshold, the relevant threshold, any prior amount credited toward it, any additional amount required, and the next step should be clearly shown before the customer decides whether to continue.

The customer is responsible for addressing genuine restrictions on their own game or app account and for deciding whether to purchase any optional additional pack. No additional purchase is automatically authorized by these Terms. We cannot control independently imposed game/account limits. A restriction status alone does not prove that a digital item was delivered or eliminate a customer's right to review a genuine non-delivery or payment error.

10. Show Card Not Activated

For an order labelled Show Card Not Activated, the applicable card/activation or verification step, if genuinely required for that product, may need to be completed before virtual credits can be displayed or used. Customers should follow only the instructions made available through the official BattleCredits order flow or verified relevant provider.

If activation involves a charge, the reason, amount and conditions should be disclosed before payment; we cannot promise that any third-party restriction will disappear. We are not responsible for a third-party account's independent activation requirements, but platform-side mistakes, inaccurate status information and verifiable non-delivery can still be reviewed.

11. ID Freezed / game account restrictions

Where ID Freezed or an equivalent account-freeze status appears, the customer may need to resolve restrictions on the linked game/app account before the digital order can proceed or credits can be used. The customer is responsible for maintaining access to their account, complying with publisher rules and completing the publisher's legitimate recovery or verification steps.

BattleCredits cannot independently remove restrictions imposed by unrelated game publishers or account providers. We will nevertheless review a documented delivery or payment problem within our control. Never share game passwords, one-time codes, or payment PINs with anyone offering an unofficial freeze removal.

12. Correct player details & customer responsibilities

You must submit the correct destination account, UID, server, region, and other details required for delivery. If incorrect customer-supplied information makes a completed, irreversible delivery unrecoverable, an automatic refund may not be available. If an error is ours or fulfilment never occurred, the case remains eligible for review.

Do not provide access credentials to support personnel unless a clearly disclosed, secure and lawful process explicitly requires it. Report suspicious messages or payment instructions to our official support email.

13. Refunds, cancellations & wallet credits

When an order is marked Completed but the promised credits were not delivered, first contact support with the Order ID and evidence. We will investigate and, if the problem is confirmed and cannot be corrected, normally offer an eligible wallet credit, or another remedy where required by applicable law.

Limit Restricted, Show Card Not Activated and ID Freezed statuses do not automatically qualify for a refund simply because the customer has not completed an independently required account step. However, no such label removes statutory rights or excuses our own unfulfilled obligations. The complete policy is at Refund & Cancellation Policy.

14. Account blocking, suspension & appeals

To protect customers and the service, an administrator may temporarily restrict or block a BattleCredits account following documented concerns about fraudulent or false details, evasion of verification through disposable emails or fake accounts, fabricated payment evidence, abuse of the platform, repeated policy manipulation, threats or serious harassment of customer-support staff.

A blocked account may be unable to place orders, add wallet balance or use other account services until the restriction is lifted. Support access and legally required refund or account-data requests are not waived by a block. Respectful complaints, good-faith disputes and requests for refunds are not by themselves grounds for punishment.

If you believe an account was blocked by mistake, email support@battlecredits.com from your registered email address, using the subject Account Block Review. Include your account email, relevant Order ID and a brief explanation; do not send your password or OTP.

15. Fraud prevention & chargeback disputes

We may investigate suspicious payment attempts, invalid proofs, unusual account activity and evidence of misuse, including by temporarily holding orders or requesting reasonable ownership verification. An unauthorized or disputed charge should be reported promptly to BattleCredits and, where appropriate, the relevant payment provider.

We may submit transaction and delivery records to defend a chargeback when appropriate. Nothing in these Terms limits a cardholder's or customer's rights to report fraud or use lawful dispute processes.

16. Pricing, promotions & technical availability

Prices, currencies, tax or service charges and promotional conditions are those disclosed at checkout, subject to correction of obvious errors before an order is accepted. Promotional credits, where offered, may have separate clearly stated eligibility and use conditions.

We may perform maintenance or suspend an unavailable product. We are not liable for independent game-server outages, but where we have not fulfilled a paid order we will review the appropriate remedy under the Refund Policy.

17. Intellectual property & acceptable conduct

BattleCredits website design, original content, names and service materials belong to their respective owners. Game titles, characters and brand marks are the property of their owners. You must not scrape, attack, reverse-engineer, overwhelm or interfere with the website or other users' accounts.

Customer support should be treated respectfully by both customers and our representatives. We can set boundaries on abusive communications without withholding remedies that the law requires.

18. Fair limits on responsibility

BattleCredits cannot control account bans, freezes, purchase caps, publisher policy changes or third-party disruptions that it did not cause. To the extent permitted by applicable law, liability for indirect or consequential loss may be limited.

We do not exclude responsibility for our own proven non-delivery, misrepresentation, fraud, unauthorized charges caused by us, or any consumer rights that cannot legally be waived. Each dispute is assessed using the available evidence and applicable law.

19. Policy updates, privacy & governing law

We may update these Terms when products, website operations, risks or legal requirements change. The "Last updated" date identifies the published version; material changes may be communicated by appropriate means where required. Changes do not retroactively remove statutory rights for earlier transactions.

For personal information, see our Privacy Policy. Applicable laws and competent dispute forums depend on the customer's location, the operator's legal obligations and the transaction; nothing here attempts to override mandatory local consumer protections.

20. Support & dispute resolution

For order questions, account restrictions, complaints or a formal review, contact us with your registered email and Order ID. Provide a clear description of the issue and any relevant proof, while hiding sensitive financial data.