01. Purpose & scope

This Refund & Cancellation Policy explains how BattleCredits reviews payment errors, wallet deposits, completed and undelivered orders, order restrictions and eligible refunds. It applies to purchases made through battlecredits.com.

Because we sell virtual gaming credits and other digital items, some fulfilment actions cannot be reversed once completed. Our policy nevertheless recognizes genuine non-delivery, incorrect or unauthorized charges and non-waivable consumer rights.

02. General rule: payments & wallet deposits

Funds still available in a wallet do not automatically become eligible for cash withdrawal. A request must be assessed against payment history, risk checks, the terms shown at the time of payment and applicable law.

03. Order marked Completed but credits not delivered

If your order shows Completed but the expected gaming credits, diamonds, coins or purchased item has not reached the correct destination account, contact support with your Order ID, purchase details and relevant evidence.

We first investigate the order and available fulfilment records. If a BattleCredits-side delivery failure is confirmed, we may attempt to complete or correct delivery. If the problem cannot be corrected, the normal remedy is an eligible credit to your BattleCredits wallet; refund through the original payment method or another remedy will be provided where applicable law or payment-provider rules require it.

A "Completed" label alone is not a reason to deny a documented non-delivery claim.

04. Orders on Limit Restricted / Resolve Limit

Some orders are placed in Limit Restricted or Resolve Limit status because an account, provider or fulfilment process indicates a purchase threshold or restriction. Where a verified larger pack is needed, the required threshold, any amount already paid and the additional purchase cost must be disclosed before you choose how to proceed.

The customer is responsible for independently imposed restrictions on their game or app account. A restriction status does not automatically entitle the customer to a refund for services already properly supplied or irreversibly fulfilled. However, if the original paid item was never supplied, the threshold was misrepresented, or there was a platform-side error, the request can be reviewed under this Policy and applicable law.

05. Show Card Not Activated

When an order says Show Card Not Activated, a legitimately required card, account or verification step may have to be completed to display or access the virtual item. Customers are responsible for completing actual third-party account requirements, when these were properly disclosed.

This status alone does not automatically make an already fulfilled transaction refundable. It also does not justify charging an undisclosed activation fee or denying the review of an item that was never delivered. Any extra step or charge must be explained in advance.

06. ID Freezed / blocked game account

If your game or app ID is ID Freezed, the customer normally needs to resolve the freeze with the relevant publisher or official account service before the order can proceed or the virtual items can be used.

A third-party freeze is not, by itself, a refundable BattleCredits delivery failure where the service has already been correctly fulfilled. However, an unresolved, undelivered order or a verified BattleCredits-side issue remains reviewable and any statutory remedy is preserved.

07. Refund eligibility reference

The table summarizes normal handling. Actual outcomes depend on evidence, payment status, fulfilment and applicable law.

08. Cancellations before and after processing

An order that has not been accepted or processed may be cancellable after a support review. Once an irreversible digital delivery has been initiated or completed, cancellation is generally not available unless the transaction is faulty or a legal exception applies.

Changing your mind, purchasing the wrong pack, or not using a properly delivered virtual item does not automatically create a refund right; we will still review errors and applicable legal rights.

09. Refunds by wallet balance

For eligible BattleCredits-side fulfilment failures, we normally return the approved amount as a BattleCredits wallet credit, allowing use on another eligible purchase. We will tell you the credited amount and reason.

If an applicable law or a payment service's binding rules require a refund to the original payment method or another form of reimbursement, we will comply. This Policy does not require a customer to accept wallet credit in place of a legally mandated monetary refund.

10. How to request a review

Send only information needed to locate the order. Do not send passwords, OTPs, PINs or complete card details. If you believe the account was compromised, mention it immediately.

11. Payment disputes & unauthorized payments

If your payment is missing, duplicated, charged without authorization or reversed unexpectedly, contact BattleCredits and the appropriate payment provider. We may request redacted proof of payment and investigate the transaction.

Do not submit altered receipts or falsely claim non-delivery for products already received. You remain free to use lawful consumer complaints and bank or card dispute procedures; a good-faith complaint is not misconduct.

12. Refund reviews for restricted BattleCredits accounts

BattleCredits may limit account actions for documented fraudulent activity, fake account information, payment manipulation, abuse or serious misconduct. A blocked account may be unable to top up the wallet or place new orders.

An account restriction does not forfeit a legitimate claim to review a failed payment, remaining balance or non-delivery where applicable law requires relief. If the account was blocked in error, write from the registered email to support@battlecredits.com and request Account Block Review.

13. Changes & customer rights

We may update this Policy to reflect changes to products, checkout, partners or legal obligations. The published date identifies the latest version. Nothing here removes mandatory legal rights, and exceptions may apply based on your country, payment method and type of product.

For account rules, see Terms & Conditions. For information handling, see the Privacy Policy.

14. Refund support contact

This policy describes our stated service practices; it is not a substitute for a review of mandatory consumer and payments requirements in the regions where BattleCredits operates.