01. Overview and scope

BattleCredits provides an online platform for purchasing eligible gaming credits, in-game items, virtual currencies and related digital top-up services. This Privacy Policy covers visits to our website; customer registration and login; product browsing; checkout and payment; wallet transactions; order tracking; customer reviews; and customer support.

For the purposes of this Policy, “BattleCredits”, “we”, “us”, and “our” refer to the operator of the BattleCredits website and related services. This Policy does not replace a game's own privacy policy or the policies of independent payment service providers.

02. Information we collect

Depending on how you use BattleCredits, the following categories of information may be processed:

We do not need your game account password, one-time password (OTP), or payment PIN to process a normal gaming top-up. Please do not send them to us through support, forms, or chat.

03. How information is obtained

We receive information directly when you register, check out, submit a player identifier, send a support request, upload a payment receipt, or leave a review. Some information is generated by your activity on the website, including order and wallet records and analytics events. We may also receive transaction results and reference information from payment gateways, banks, or payment partners, and attribution information from advertising and analytics platforms.

04. Why we use information

• To create, secure and manage accounts and authenticate users.
• To accept, verify, fulfil, track and assist with digital product orders.
• To record wallet balances and transactions and reconcile payment status.
• To respond to support enquiries, review delivery issues and handle payment disputes.
• To maintain website functionality, detect abuse or fraud, and investigate technical errors.
• To understand website performance, improve the customer experience and measure marketing campaigns.
• To meet lawful recordkeeping, financial, security and compliance obligations where applicable.

The legal grounds for processing may include providing a requested service or contract, legitimate business and security needs, compliance with applicable law, and consent where the law requires it.

05. Payments, gateways and wallet activity

Available payment options may include services such as Volzix, PayU, Razorpay, and supported QR-code or bank-transfer methods, depending on your region and what is enabled at checkout. Payment providers may collect and process their own information under their separate privacy notices and legal obligations.

BattleCredits may store the amount, payment source, payment reference, verification status, timestamps, wallet ledger entries, and order associations necessary to confirm and support transactions. For manually verified payments, you may be asked for the sender's details or a receipt screenshot. Do not include unnecessary sensitive information in any receipt you upload.

Card or bank authentication details supplied directly to an independent payment provider are governed by that provider's systems and policies. We do not ask you to disclose card PINs or payment OTPs to BattleCredits support.

06. Cookies, local storage and analytics

Our website and its services may use cookies, browser local storage and session storage for login sessions, account and checkout functionality, security, and website analytics. BattleCredits' visitor analytics can use identifiers such as bc_vid (visitor) and bc_sid (session) to understand visits, page views, interactions and campaign sources.

We may also use WordPress-related cookies and technologies provided by analytics services. Where enabled, Google services may be used for website measurement and advertising attribution. You can usually manage cookies using your browser settings; disabling essential storage may affect login, checkout, wallet, or other website functions.

Where applicable law requires consent for non-essential tracking, appropriate consent choices should be provided separately from this Policy. Publishing this Policy alone does not replace any required consent mechanism.

07. Advertising and conversion measurement

When enabled, BattleCredits uses advertising measurement technologies, including Meta Pixel and Conversions API and Google advertising tags, to understand visits and verified purchases or payment outcomes. These technologies may process browser and device signals, click or campaign identifiers, purchase events, transaction information and matching identifiers such as account IDs or contact information where configured.

Advertising partners may use information they receive under their own policies. You can review available ad and privacy controls through your browser and the relevant advertising platform. Any additional consent or opt-out requirements depend on your location and applicable law.

08. When information is shared

We may share information only as reasonably necessary for the uses described above, including with:

• Payment processors and financial partners to authorize, verify, settle, reconcile or investigate transactions.
• Game or digital fulfilment partners when a player identifier and order details are needed to deliver a purchased item.
• Hosting, website, infrastructure and security providers that help operate and protect BattleCredits.
• Customer-support and AI-assisted support providers, if enabled, for handling or helping resolve customer enquiries.
• Analytics and advertising providers, if enabled, to measure usage and conversions.
• Regulators, legal advisers or other appropriate parties when disclosure is legally required, to protect rights and safety, or to investigate misuse.

Independent third-party providers may act under their own terms and privacy notices. We encourage customers to review the provider's notices when entering information on external payment pages or services.

09. International data processing

BattleCredits may serve customers in different regions, including Pakistan and India. Hosting, payment processing, analytics, advertising and support providers may process data in countries other than your own. Where applicable, such processing is subject to relevant legal requirements and safeguards imposed by the services involved.

10. How long information is retained

We retain information for as long as it is reasonably needed to provide and maintain our services, track and support orders or wallet transactions, address disputes, protect against fraud, and satisfy applicable accounting, legal or regulatory obligations. Retention periods can differ by information type and the reason it is held.

When data is no longer needed, we may delete or de-identify it where practicable and legally permitted. Some records may remain in backups or in the systems of independent service providers according to their own retention practices.

11. Protecting your information

We aim to protect customer information using appropriate operational and technical safeguards, access controls and service-provider protections. No website, transmission method or storage system can guarantee absolute security. Protect your login credentials, use strong passwords, and never share verification codes, game passwords or payment PINs with anyone claiming to represent BattleCredits.

If you believe there has been unauthorized account access or a privacy incident, contact us using the details below.

12. Your privacy choices and rights

Depending on the laws that apply to you, you may have rights to request access to, correction of, or deletion of certain personal information; object to or restrict some uses; withdraw consent where applicable; or raise a privacy concern with a relevant authority.

To make a request, email support@battlecredits.com with the subject Privacy Request. Please describe your request and provide enough information to locate the relevant account or order. We may take reasonable steps to confirm account ownership before releasing or modifying information. Some requests may be limited by legal, financial, fraud-prevention or recordkeeping requirements.

You can also manage certain cookies through your browser and advertising preferences through the applicable provider's settings. Removing cookies does not necessarily erase records already stored in our order or support systems.

13. Children's privacy

Some games and digital products may be popular with younger users. Customers must comply with the age requirements of the relevant game, payment provider and applicable laws. Where parental or guardian consent is legally required, the appropriate consent should be obtained before a minor uses the relevant service or provides personal information.

If a parent or guardian believes a child has shared personal information inappropriately, please contact us for review.

14. Third-party websites and services

Our website may link to external gaming publishers, payment services, social platforms, videos and other websites. We do not control the content or privacy practices of unrelated third-party websites. Their privacy policies apply when you interact with their services.

15. Changes to this Privacy Policy

We may update this Policy when our services, technology, providers or legal obligations change. The date at the top of this page identifies the latest published version. Material updates may also be communicated through the website or other appropriate channels when required.

16. Contact BattleCredits

This Policy describes BattleCredits' website and available integrations. It should be reviewed whenever actual processing practices, external providers or legal requirements change.